State Farm® Insurance Agent David Peterson

"Sebastian covered all 5 stars today! Fast with info, greet at explaining the answers to my questions. I'm happy he was able to setup my policies!"

"Shayleen is always great help!"

"Ms Shayleen is a great and she is very helpful 5* to her I really appreciate her assistance and support."

"Always helpful !!!! Thank you guys at State Farm"

"It pains me to share this feedback, but there's no other way to say it. David Peterson's State Farm office is seemingly rife with incompetence. The mediocre standards this group is held to have been evident for over a year now, at least. I'll be posting detailed examples with screen captures and other associated info across all platforms soon, including some YouTube videos covering things in greater depth to alert others. Search "David Peterson State Farm Texas" there and you'll notice several popping up in the near future. For purposes of this review — and by her own request — I'll focus solely on Shayleen Allen. The bottom of each email she sends does in fact solicit Google reviews in a giant purple font that's impossible to miss. Therefore, after yet another woefully inadequate response from Shayleen today, I've decided to comply with her request and post my overall experience with her now. Shayleen is one of the least helpful people I've ever dealt with anywhere in business. She actually seems content to be as unhelpful as possible at times, despite (inexplicably) occupying a customer service role in her office. I have no idea what this results from, whether it's poor training or what, but I've come to loathe seeing Shayleen's name come up. I'm now closing all three of my State Farm accounts due to the treatment I've received from she and the rest of this company's staff. I've had questions go fully ignored on multiple occasions, and been brushed off numerous other times when I needed help. Shayleen in particular seems to prefer making excuses, passing the buck, or simply ignoring me outright rather than actually addressing issues/helping figure anything out. This behavior strikes me as lazy, but again, I'm not there in the office to see where everything stems from. Perhaps it's the size of the company as a whole that's to blame. All I know is I've been treated like a number by State Farm one too many times now, and that time has come to a close as of today. You asked for my review; Are you happy now?"

"I was about to drop my coverage with State Farm but Wanda helped me stay she was such a great help and helped me get what I wanted/needed if your looking for great help/customer service contact Wanda with State Farm I couldn’t be happier I give her 5 stars"

"Vanessa Pesina was so helpful and incredibly detailed. I so appreciate her expertise."

"She was perfectly clear and very nice"

"Sebastian did an exceptional job of assisting me with vehicle insurance. He was friendly and professional and did an excellent job of thoroughly explaining all coverage options and billing."

"Great Guy was very patient and help me find the best quote. I can get the lowest I’ve paid in years thanks, Sebastian."

"Cindy was delightful and a huge help!"

"Cindy was amazing, she answered and explained everything while giving me the best quote options for my car insurance!"

"Best insurance office around with a crew like no other! Everyone there is helpful resourceful and quick with response on any info or decision to be made to assist you with an option or choice. My favorite people to help me when in an emergency."

"Shayleen, was very polite, patient, and helpful with me in resolving my situation."

"Super friendly and helps me out with any questions i have"

"Fantastic service from the Peterson office!"

"I recently reached out regarding the need to reissue a check, and I was fortunate enough to have Shayleen follow up with me. Her attentiveness and professionalism made the process seamless. She was prompt in her communication and ensured that all my concerns were addressed. Shayleen’s proactive approach not only made me feel valued as a customer but also significantly reduced any stress related to the situation. I truly appreciate her dedication to customer satisfaction and her efficient handling of my request. I would highly recommend her for her exceptional service!"

"Paige from State Farm was AMAZING! She helped us tremendously, and I couldn’t be more grateful❤️"

"Called the Grand Prairie office to request copies of current insurance cards, Shayleen e-mailed them to me in a matter of minutes, WELL DONE!"

"David Peterson’s agency has been nothing but amazing. We feel so informed and taken care of and understand all of our coverages and options. LJ took the time to review our specific coverages with us and saved us money in areas we were previously spending more on. We would definitely recommend this agency!"

"Always great when needing anything .."

"I recently switched all my insurance policies (home, auto, and investment properties) to State Farm and ended up saving over $4,000 a year. Mr. Sebastian Sharp provided excellent service—he was professional, responsive, and very courteous. If your insurance costs have gone up, I highly recommend giving State Farm a try."

"☺️"

"Thank you so much. You explained my coverage in detail to help me understand."

"I called needing some help late in the day. Wanda answered my call. She was so nice. When I told her what I needed, she sent it immediately. I was expecting her to say it would be tomorrow, but instead she took care of it right away. Outstanding customer service!"